Frequently Asked Questions

Personalization & Customization

Can I personalize any item?
Most of our products can be customized with names, dates, or messages. Look for the personalization fields on each product page.

How do I submit my personalization details?
Each product has pre-determined information prompts & cannot be edited.

Can I preview my engraving before ordering?
Yes! Our personalizer tool shows a live preview of your design before you complete your purchase.

Orders & Processing

How long does it take to process a personalized order?
Personalized items (in-stock) typically take 3–5 business days to produce before shipping.

Can I make changes to my order after placing it?
Due to the custom nature of our products, changes must be requested within 2 hours of placing your order. Contact us immediately if you need to make a change.

Do you offer rush orders?
Please contact us directly to discuss rush options and availability.

Shipping & Delivery

Do you ship across Canada?
Yes, we ship Canada-wide.

How will I know when my order ships?
You'll receive a shipping confirmation email with tracking information once your order is on its way.

Gift Options

Can I add a display box for gift presentation?
Yes! Simply add a display box from our Gift Shop to your cart and we'll pack your items beautifully with crinkle paper for a professional, boutique gift look.

Can I send an order directly to the recipient?
Absolutely — just enter the recipient's address as the shipping address at checkout.

Returns & Quality

Do you accept returns on personalized items?
Because our items are made to order, we generally cannot accept returns unless the item arrives damaged or with an error on our part.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll make it right.

Contact

How can I reach you?
You can contact us through our website's contact page or by email. We aim to respond within 1 business day.