Refund policy
1. Final Sale Policy
Due to the curated & personalized nature of our gifts, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind.
2. Damaged or Incorrect Items
All engravings are completed using the exact design file made when placing your order. Therefore, Etched Gifts Ltd. is not responsible for design made by the customer. However, if your order arrives damaged/defective or you received the incorrect item, please contact us within 48 hours of delivery with your order number and photos of the damage or defect.
- Damaged and/or defective items will be replaced, or store credit will be issued.
- We cannot accept claims for damage or errors made after 48 hours of delivery.
3. Shipping and Undeliverable Packages
If an incorrect address is provided, and the gift is returned to us, the customer is responsible for the cost of re-shipping. No refunds will be provided for shipping costs.
Etched Gifts Ltd. is not responsible for lost or stolen packages. All delivery claims must be submitted directly to Canada Post.